Customer Service for our Online Boutique:
Free shipping on all orders over $79, and $4.99 flat rate on all others, on all domestic orders (applies to continental US).
Baby and Me Boutique strives to offer excellent customer service. Please feel free to call us with any questions you may have. Our customer service number is (877) BABY-335 ext 2. You may also send us an e-mail with any questions at: firstname.lastname@example.org. All calls/emails will be returned within 24 hours.
Please designate your order as a gift upon checkout. We will not include the price. We will include a short message and the purchaser's name if you would like. If you would like the item gift wrapped, we can wrap the gift with pretty tulle with a neutral ribbon for a $5 fee. Please let us know in the comments field. We will add $5 to your total order.
Domestic Shipping: (excluding Puerto Rico/Alaska/Hawaii and APO):
Depending on the size of the item, we may use USPS Priority mail, UPS Ground or USPS Parcel Post. All instock orders are shipped from New York and should be received within 3–10 business days. Please note ship times on product pages for more specific details.
Express Delivery: If you need delivery sooner, please call us at:
(877) BABY-335, ext 2 or email us to arrange delivery. Applicable fees will apply.
Alaska/Hawaii/Puerto Rico/APO: Please place your order and we will email you any shipping fees over $8.
Canada and Overseas: (Mustela and Bugaboo products can not be shipped outside of the US!). Our shopping cart will calculate the most economical shipping rate for you via USPS Global Express Mail.
Baby and Me Boutique wants to ensure that its customers are 100% satisfied. If you are not, simply return the merchandise, in its original condition and packaging, within 14 days and we will either exchange the product or refund your payment. Refunds will be made for your original purchase price minus our shipping costs, except as stated below:
There are no refunds or exchanges on special orders, including all furniture, bedding, mattresses, gates, custom orders and skincare products unless there is a defect!!
You are responsible for the shipping cost (both ways) on all exchanged/returned items unless there is a defect.
Please call us to get a return authorization number at:
(877) BABY-335 ext. 2 before you return any item Please ship all online order returns with RETURN RECEIPT to:
Baby and Me Boutique Returns 38 Climbing Ridge Road, New Paltz, NY 12561
On-line Store: Our on-line store accepts American Express, Visa, Mastercard, and Discover. Your order is secured though our Secured Socket Layer (SSL). You must enter your address exactly as it appears on your Credit Card statement for your purchase to be approved on-line. For orders outside the US, if you can not pay by US Bank Credit Card, we will require either a Mail order (see below) or a Western Union Transfer. You may place your order online and we will not charge your card, but instead contact you for payment.
Phone Orders: Orders may be placed via phone.
Please call us at (877) BABY-335 ext. 2 from 9am to 5p EST. Since we are a small company, you may find that we are busy taking orders so leave a message and we will return it shortly. Web orders are sometimes your quickest option, and very secure.